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When I log in to see the Live Stream, I see a spinning purple circle. How do I fix that?

1 min read

Your web browser is blocking third-party cookies. Follow the below mentioned steps as per the device you are using.

For Safari on a Mac:

Most of the users having this issue are using Safari because 3rd party cookies are blocked by default. This is how you resolve the issue on a Mac:

Go to the Safari app on your Mac.
Choose Safari > Settings, then click Privacy.
Uncheck “Prevent cross-site tracking.” and “Block all cookies”
You may need to restart the browser.

For Safari on an iPad/iPhone:

Go to Settings > Apps > Safari.
Tap Advanced, then turn off Block All Cookies
Uncheck “Prevent Cross Site-Tracking”

For Chrome:

Make sure you are not viewing in an Incognito window.
On your computer, open Chrome.
At the top right, select More and then Settings.
Select Privacy and Security and then Third-party cookies.
Select either:
1. Allow third-party cookies.
2. Block third-party cookies in Incognito mode.

If you choose to block third-party cookies, all third-party cookies from other sites are blocked unless the site is allowed on your exceptions list.

If none of these resolves the issue, then please follow the instructions for your browser in the link above.

Still stuck? How can we help?

Updated on July 30, 2025

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